Housekeeping Supervisor
Job Description Template

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Job Overview

We are looking for an efficient Housekeeping Supervisor to be a part of our resort.

As a Housekeeping  Supervisor, you will have to provide extraordinary customer satisfaction for our guests when it comes to hygiene, cleanliness and maintenance of rooms. You will also provide training of the junior staff according to health and safety standards followed by the hotel. You should ensure that rooms and common areas are regularly cleaned and maintained. You should also possess exceptional team management and leadership skills.

If you feel you will be able to carry out all the responsibilities well, we would like to have a word with you!

Responsibilities

  • Hire and train the junior staff according to hotel policies.

  • Make sure the rooms and stairways are regularly cleaned.

  • Ensure high-level customer satisfaction.

  • Monitor the performance of junior housekeeping staff.

  • Respond to customer complaints and queries on a timely basis.

  • Keep a record of the cleaning products and restock when necessary.

  • Manage the staff according to shifts and availability.

  • Evaluate housekeeping staff on the basis of performance.

  • Ensure all the rules are being followed properly.

Requirements

  • High school diploma

  • Proven experience of working as a Housekeeping Supervisor, Housekeeper or a similar role in the Hospitality Industry.

  • Proficient knowledge of industrial cleaning tools.

  • Excellent team management skills.

  • Physically active and healthy to perform difficult tasks.

  • Should be willing to work for different shifts as and when required.

  • Great interpersonal skills.

  • Exceptional oral and written communication skills.

  • Strong organizational skills.

  • Ability to work in a team or individually as and when required.

  • Ability to manage and handle multiple tasks.

  • Outstanding problem-solving skills.

  • Exceptional attention to detail.

  • Hard-working individual.

  • Good time management abilities.

  • Strong decision-making skills.

  • Strong work ethics.

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