Restaurant‌ ‌General‌ ‌Manager‌
Job Description Template

Job Overview

We are looking for a smart and dedicated Restaurant General Manager to join our hotel. You will be responsible for managing the restaurant efficiently and offering high levels of customer service. You should ensure that the restaurant services comply with industry standards and safety protocols.

Besides, you will be hiring and training new staff members. You should be able to plan day/night shifts and assign duties to the team. As part of your job role, you should be able to address any customer complaints/queries immediately. 

To excel in this job role, you should display a composed personality and professional behavior at all times. Also, you will be coordinating with the vendors and negotiating contract terms. Proven experience in the Hospitality industry will be advantageous.

If you can aid in promoting our Hotel through your uncompromised service, then do drop us a mail. We would love to meet you.  

Responsibilities

• Hiring and training new restaurant staff

• Planning, developing, and editing menus

• Placing orders for fresh ingredients, cold meat, and beverages

• Maintaining a detailed and accurate record of the revenue

• Taking feedback from customers on restaurant services

• Supervising and motivating staff members

• Ensuring staff members report on time

• Addressing any customer complaints or requests promptly and professionally

• Ensuring all products and services match restaurant standards

• Contacting new vendors and reviewing the quote offered

• Assigning shifts to team members

• Reviewing staff performance and providing feedback

• Establishing safety and hygiene standards

• Offering high levels of customer service

• Ensuring all kitchen equipment and supplies are clean

Requirements

• Bachelor’s degree in Hospitality, Business Management, Business Administration or related field

• 3-5 years of work experience as a Restaurant Assistant Manager or a similar position in the Hospitality industry

• Knowledge of rules and regulations governing the Hospitality industry

• Familiarity with restaurant management software like GoFrugal, OpenTable, and Torque

• Excellent communication and interpersonal skills

• Highly motivated individual 

• Strong analytical and negotiation skills

• Detail-oriented and customer-centric individual

• Ability to handle stressful situations

• Well-groomed and demonstrating good hygiene standards at all times

• A team player as well as possessing good leadership qualities

• Ability to work for long flexible hours and on weekends

• Good time management and organizational skills

• Basic computer and accounting skills