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Hotel Front Desk Agent Job Description

Job Overview

We are searching for someone who is efficient with a pleasant personality to join our hotel team as a Front Desk Agent. You will be the first person to represent the hotel in front of guests either over the phone or during check in. Your role is to provide excellent customer services for our guests by providing them all the necessary information they require and ensure they have a comfortable stay. This role requires a lot of attention and you should able to respond quickly.

If you are someone with amazing communication skills and love interacting with people, we would like to meet you.

Responsibilities

  • Manage room reservations either on call or at the time of check in

  • Do a background check on the customer credit card

  • Provide necessary information to the guests

  • Respond to customer queries on time

  • Record and maintain all the details of the guests

  • Coordinate with the housekeeping staff to ensure the rooms are cleaned and maintained according to guest requirements

  • Brief the guests about our additional services

  • Provide help to the guests related to car bookings or ticket bookings

Requirements

  • Degree in Hotel Management or Business Administration. Candidates having diploma will also be considered

  • Proven experience of working as a Hotel Front Desk Officer

  • Knowledge of hotel reservation softwares like roomkeyPMS and Cloudbeds

  • Proficient in English language. Knowledge of other languages will be preferred

  • Pleasant personality and amazing organizational skills.

  • Knowledge of Computer

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