Retail Sales Representative
Job Description Template

Retail Sales Representative Job Description - Image

Job Overview

We want to hire a professional Retail Sales Representative to provide outstanding customer services and meet the sales quotas for our business. 

As a Retail Sales Representative, you will be identifying the customer needs and present them with viable solutions. You will also answer any questions they may have about our products and services we offer. You should have thorough product knowledge and excellent communication skills to be successful in this role.

You should have amazing customer service skills. A desire to readily resolve potential customer complaints and a positive attitude will certainly make you the best fit for this job role.

If you have excellent communication skills and can make customers feel welcome in our store; we certainly would like to see you.


  • Greet and assist customers with their requirements

  • Provide customers with accurate information about product pricing, features, and after-sales services

  • Answer customer questions about certain products and services and provide them with a viable solution

  • Conduct feature and price comparisons to facilitate purchasing

  • Ensure the store racks are fully stocked

  • Cross-sell products and services

  • Manage merchandise returns

  • Inform customers about special offers and discounts

  • Coordinate with the Retail Sales team to provide exceptional customer service

  • Identify new leads and conduct cold calling to convert them into regular customers

  • Stay updated with new products and services launches


  • Bachelor’s degree in Marketing or related field. High School Diploma candidates with relevant experience could also be considered

  • Proven work experience as Sales Associate, Retail Sales Representative, Sales Representative or relevant role

  • Ability to perform well in a fast-paced environment

  • Fundamental math skills

  • Good knowledge of the retail sales process and inventory stocking procedures

  • Understanding of consumer behaviour principles

  • Outstanding communication skills

  • Flexibility to work at different shifts

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Dominic Scales, Global Talent Acquisition Manager at DOTW
Dominic Scales
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