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Account Representative Job Description

Job Overview

We plan on hiring a qualified Account Representative who can manage assigned client accounts for us. You will be addressing customer concerns and get in touch with the prospects to expand their account portfolio.

If you are goal-oriented, energetic, having outstanding communication skills, you seem to be a perfect fit for this job role. We certainly would like to see you!

Responsibilities

  • Address customer queries and complaints of assigned clients

  • Upsell or cross-sell products/services and approach new customers

  • Collaborate with the account managers and submit reports to senior managers

  • Be the prime point of contact to assign customers

  • Negotiate contracts and manage all the paperwork, e.g. orders, invoices

  • Follow up regularly once you have closed a deal and ensure client’s satisfaction

  • Respond to customer complaints and queries quickly and defuse tension

  • Pass on the issues to the account managers when required

  • Approach prospects via email, cold-calling etc. to meet your sales targets

  • Submit reports on accounts status, sales activity, and possible issues

Requirements

  • BA/BSc in Business or relevant field. High School Diploma will also be considered

  • Proven work experience as an Account Representative or other related job roles

  • Prior work experience in customer services will prove to be an asset

  • Proficient in MS Office

  • Analytical mind having robust problem-solving, strong negotiation and excellent communication skills

  • Confident, assertive, goal-oriented individual.

  • Outstanding multi-tasking ability and excellent organizational skills.

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