We are looking for a smart BDC Representative to be a part of our Sales team. You will be primarily responsible for addressing customer inquiries and complaints. Also, you should be able to answer incoming calls and emails professionally and on time. Besides, you should also be able to schedule appointments as per the customer’s requests.
As a BDC Representative, you should remain up-to-date with the company’s products and services. Moreover, you should be able to inform the customers of any new launches, offers, or promotional events. You should also be able to adhere to the company’s guidelines and maintain the confidentiality of any sensitive customer information.
To be able to perform in this job role, you should be aware of the trends and developments in the Sales industry. Furthermore, you should demonstrate excellent communication and presentation skills. You should be able to work in a team as well as independently. A candidate with the ability to provide enhanced customer service will be preferred.
If you can handle customer queries in a professional manner, then do send us your application. We would like to hear from you at the earliest.
Answering incoming calls and email queries
Making a note of the customer details and maintaining an accurate record of the same
Scheduling appointments and product demos
Following up on no-show customers and potential leads
Staying up-to-date with the company’s products and services or any other new launches
Greeting and assisting customers or diverting them to the concerned department
Adhering to the company guidelines at all times
Informing customers of any promotional offers
Maintaining confidentiality of any sensitive customer information
Bachelor’s degree in Marketing, Business Administration, or a related field
Proven work experience in the Sales industry as a BDC Representative, Telemarketer or a similar position
Complete knowledge of the trends and developments in the Sales industry
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Good time management and organizational skills
Ability to work independently and collaboratively
Having eye for detail
Highly motivated and reliable individual
Ability to handle stressful situations
Ability to offer excellent customer service
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