BDC Representative
Job Description Template

Job Overview 

We are looking for a smart BDC Representative to be a part of our Sales team. You will be primarily responsible for addressing customer inquiries and complaints. Also, you should be able to answer incoming calls and emails professionally and on time. Besides, you should also be able to schedule appointments as per the customer’s requests.  

As a BDC Representative, you should remain up-to-date with the company’s products and services. Moreover, you should be able to inform the customers of any new launches, offers, or promotional events. You should also be able to adhere to the company’s guidelines and maintain the confidentiality of any sensitive customer information. 

To be able to perform in this job role, you should be aware of the trends and developments in the Sales industry. Furthermore, you should demonstrate excellent communication and presentation skills. You should be able to work in a team as well as independently. A candidate with the ability to provide enhanced customer service will be preferred. 

If you can handle customer queries in a professional manner, then do send us your application. We would like to hear from you at the earliest.  

Responsibilities 

• Answering incoming calls and email queries 

• Making a note of the customer details and maintaining an accurate record of the same 

• Scheduling appointments and product demos 

• Following up on no-show customers and potential leads 

• Staying up-to-date with the company’s products and services or any other new launches 

• Greeting and assisting customers or diverting them to the concerned department 

• Adhering to the company guidelines at all times 

• Informing customers of any promotional offers  

• Maintaining confidentiality of any sensitive customer information 

Requirements 

• Bachelor’s degree in Marketing, Business Administration, or a related field 

• Proven work experience in the Sales industry as a BDC Representative, Telemarketer or a similar position 

• Complete knowledge of the trends and developments in the Sales industry 

• Excellent communication, presentation, and negotiation skills 

• Strong analytical and problem-solving skills 

• Good time management and organizational skills 

• Ability to work independently and collaboratively 

• Having eye for detail 

• Highly motivated and reliable individual 

• Ability to handle stressful situations 

• Ability to offer excellent customer service