Engagement Manager
Job Description Template

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Job Overview

We plan on hiring a skilled and experienced Engagement Manager to join our company on an immediate basis.

As an Engagement Manager is responsible for client engagement, you will help us build positive relationships with our clients during the ongoing projects. You will be assigned as the client’s first point of contact. 

You will make sure that our customers remain content and satisfied with the services being offered. To succeed in this specific job role, you must have strong communication skills with robust multi-tasking abilities under tight deadlines. Hands-on experience in customer services and sales is an asset for this job role.

You should play an active role in developing new marketing campaigns as you deal with clients on a regular basis.

If you have an analytical mindset with outstanding problem-solving abilities, we would certainly like to have you on board!

Responsibilities

  • Encourage positive client relationships

  • Assist clients to implement different services and plan projects effectively

  • Ensure that the contract terms and conditions are fully met

  • Manage bills and invoices for assigned clients

  • Ensure customer engagement throughout the sales and support process

  • Identify upselling and cross-selling prospects

  • Address customer queries with efficiency and speed

  • Collaborate with the entire sales team members to generate new opportunities

  • Prepare reports on the project’s performance

  • Suggest new strategies and changes to the project while managing client expectations

Requirements

  • Bachelor’s degree in Business or relevant field

  • Proven work experience as an Engagement Manager, Relationship Manager or a similar role

  • Excellent experience with Project Management. 

  • Background in customer services and sales is a plus

  • Proficiency in MS Office Tools

  • Sharp individual having outstanding problem-solving skills

  • Excellent customer-oriented approach

  • Outstanding verbal and written communication skills

  • Good negotiation capabilities

  • Ability to multitask is a must

  • Should be a team player

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