Engagement Manager Job Description
Job Overview
We plan on hiring a skilled Engagement Manager to help us build positive relationships with our clients during different ongoing projects. You will be assigned as the client’s first point of contact and will make sure that our customers remain content and satisfied with the services being offered. To succeed in this specific job role, you must have strong communication skills with robust multi-tasking abilities under tight deadlines. Hands-on experience in customer services and sales is an asset for this job role.
If you have an analytical mindset with outstanding problem-solving abilities, we would certainly like to have you on board!
Responsibilities
Encourage positive relationships with our clients as a primary point of contact
Assist clients to implement different services and plan projects effectively
Ensure that the contract terms and conditions are fully met
Manage bills and invoices for assigned clients
Identify upselling and cross-selling prospects
Address customer queries with efficiency and speed
Collaborate with the sales representatives to generate new opportunities
Prepare reports on the project’s performance
Requirements
BA/BSc in Business or relevant field
Proven work experience as an Engagement Manager
Excellent experience with Project Management. Background in customer services and sales is a plus
Proficiency in MS Office
Sharp individual having outstanding problem-solving skills
Strong communication skills and excellent customer-oriented approach
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