We plan on hiring a skilled and experienced Engagement Manager to join our company on an immediate basis.
As an Engagement Manager is responsible for client engagement, you will help us build positive relationships with our clients during the ongoing projects. You will be assigned as the client’s first point of contact.
You will make sure that our customers remain content and satisfied with the services being offered. To succeed in this specific job role, you must have strong communication skills with robust multi-tasking abilities under tight deadlines. Hands-on experience in customer services and sales is an asset for this job role.
You should play an active role in developing new marketing campaigns as you deal with clients on a regular basis.
If you have an analytical mindset with outstanding problem-solving abilities, we would certainly like to have you on board!
Encourage positive client relationships
Assist clients to implement different services and plan projects effectively
Ensure that the contract terms and conditions are fully met
Manage bills and invoices for assigned clients
Ensure customer engagement throughout the sales and support process
Identify upselling and cross-selling prospects
Address customer queries with efficiency and speed
Collaborate with the entire sales team members to generate new opportunities
Prepare reports on the project’s performance
Suggest new strategies and changes to the project while managing client expectations
Bachelor’s degree in Business or relevant field
Proven work experience as an Engagement Manager, Relationship Manager or a similar role
Excellent experience with Project Management.
Background in customer services and sales is a plus
Proficiency in MS Office Tools
Sharp individual having outstanding problem-solving skills
Excellent customer-oriented approach
Outstanding verbal and written communication skills
Good negotiation capabilities
Ability to multitask is a must
Should be a team player
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