Job Descriptions Library

Job Overview

We plan on hiring a skilled Engagement Manager to help us build positive relationships with our clients during different ongoing projects. You will be assigned as the client’s first point of contact and will make sure that our customers remain content and satisfied with the services being offered. To succeed in this specific job role, you must have strong communication skills with robust multi-tasking abilities under tight deadlines. Hands-on experience in customer services and sales is an asset for this job role.

If you have an analytical mindset with outstanding problem-solving abilities, we would certainly like to have you on board!

Responsibilities

• Encourage positive relationships with our clients as a primary point of contact

• Assist clients to implement different services and plan projects effectively

• Ensure that the contract terms and conditions are fully met

• Manage bills and invoices for assigned clients

• Identify upselling and cross-selling prospects

• Address customer queries with efficiency and speed

• Collaborate with the sales representatives to generate new opportunities

• Prepare reports on the project’s performance

Requirements

• BA/BSc in Business or relevant field

• Proven work experience as an Engagement Manager

• Excellent experience with Project Management. Background in customer services and sales is a plus

• Proficiency in MS Office

• Sharp individual having outstanding problem-solving skills

• Strong communication skills and excellent customer-oriented approach