Key Account Specialist
Job Description Template

Job Overview 

Our Sales department is in search of a Key Account Specialist to be a part of our team. You should be able to handle multiple customer accounts and provide excellent customer service. Besides, you should also be to gather customer details and understand their requirements. Moreover, you should also be able to build and maintain long-term customer relations. 

As a Key Account Specialist, you should be able to understand customer queries and resolve them in a timely manner. Furthermore, you should also be able to assist in planning and implementing effective sales strategies. You should also be able to conduct in-depth market research and identify potential leads.  

To be able to perform in this job role, you should have excellent communication and presentation skills. In addition to this, your strong negotiation skills will be a plus point. You should also be detail-oriented and have the ability to handle stressful situations. Your familiarity with the sales industry and impressive problem-solving abilities will be advantageous. 

Get in touch with us if you can fulfill the job requirements. We would like to have a word with you.  

Responsibilities 

• Processing and recording accurate and detailed customer data 

• Managing and maintaining customer accounts 

• Gathering customer requests and requirements 

• Assisting Key Account Manager in planning and implementing effective sales strategies 

• Analyzing and auditing customer documents 

• Acknowledging customer queries and complaints and resolving the same 

• Preparing and presenting data analysis reports 

• Implementing and monitoring solution strategies 

• Building and maintaining long-term customer relations 

• Assisting in generating potential leads 

• Coordinating with internal and external team members 

• Ensuring that all customers receive the products and services on time 

Requirements 

• Bachelor’s degree in Business Administration, Marketing, Sales, or a related field 

• Proven work experience in the Sales industry as a Key Account Specialist or a similar role 

• Complete knowledge of the trends and developments in the Sales industry 

• Familiarity with CRM software such as Zoho, Salesforce, and HubSpot 

• Excellent communication, presentation and negotiation skills 

• Good time management and organizational skills 

• Strong analytical and problem-solving skills 

• Ability to work independently and collaboratively 

• Highly motivated and detail-oriented individual 

• Ability to conduct in-depth research 

• Willingness to work in a competitive environment 

• Ability to provide excellent customer service