Sales Support Administrator
Job Description Template

Job Overview 

Our Sales department is in search of a Sales Support Administrator to be a part of our team. You will be responsible for addressing customer queries and answering incoming calls and emails. Besides, you should also be able to divert any urgent requests to the concerned department. You should also be able to maintain an accurate and detailed report of all customer data. 

You will also be responsible for drafting sales contracts and agreements. Moreover, you should be able to conduct in-depth research and identify sales leads. Your job responsibilities will also require you to keep customers up-to-date about new product launches and services. 

As a Sales Support Administrator, you should demonstrate excellent communication and negotiation skills. Furthermore, your ability to handle stressful situations and excel in a competitive environment will be advantageous.  

Apply right away if you can help us achieve our sales targets and build strong customer relations. We would like to have a word with you.   

Responsibilities 

• Answering incoming calls and emails 

• Diverting urgent calls and emails to the concerned individual or department 

• Scheduling and keeping a track of all appointments 

• Maintaining and updating customer and vendor records 

• Recording all correspondences with the customers 

• Preparing and sending sales contracts and agreements 

• Ensuring that all sales contracts and agreements are duly signed and important details are entered 

• Keeping a track of the department’s budget, expenses, and commissions 

• Identifying and contacting potential sales leads 

• Undertaking bookkeeping activities as and when needed 

• Following up on customer queries and complaints 

• Informing customers about new product and service launches 

• Assisting in preparing and presenting detailed sales reports 

Requirements 

• Bachelor’s degree in Business Administration, Business Management, or equivalent 

• Proven work experience as a Sales Support Administrator, Sales Representative or a similar role in the Sales industry 

• Complete knowledge of sales procedures, trends, and developments 

• Familiarity with CRM systems like Zoho CRM, Salesforce, HubSpot, etc. 

• Excellent communication, presentation, and negotiation skills 

• Strong analytical and problem-solving skills 

• Research-driven and detail-oriented individual 

• A team player as well as the ability to work independently 

• Ability to work in a competitive environment 

• Ability to work excellent customer service