Our Sales department is in search of a Sales Support Administrator to be a part of our team. You will be responsible for addressing customer queries and answering incoming calls and emails. Besides, you should also be able to divert any urgent requests to the concerned department. You should also be able to maintain an accurate and detailed report of all customer data.
You will also be responsible for drafting sales contracts and agreements. Moreover, you should be able to conduct in-depth research and identify sales leads. Your job responsibilities will also require you to keep customers up-to-date about new product launches and services.
As a Sales Support Administrator, you should demonstrate excellent communication and negotiation skills. Furthermore, your ability to handle stressful situations and excel in a competitive environment will be advantageous.
Apply right away if you can help us achieve our sales targets and build strong customer relations. We would like to have a word with you.
Answering incoming calls and emails
Diverting urgent calls and emails to the concerned individual or department
Scheduling and keeping a track of all appointments
Maintaining and updating customer and vendor records
Recording all correspondences with the customers
Preparing and sending sales contracts and agreements
Ensuring that all sales contracts and agreements are duly signed and important details are entered
Keeping a track of the department’s budget, expenses, and commissions
Identifying and contacting potential sales leads
Undertaking bookkeeping activities as and when needed
Following up on customer queries and complaints
Informing customers about new product and service launches
Assisting in preparing and presenting detailed sales reports
Bachelor’s degree in Business Administration, Business Management, or equivalent
Proven work experience as a Sales Support Administrator, Sales Representative or a similar role in the Sales industry
Complete knowledge of sales procedures, trends, and developments
Familiarity with CRM systems like Zoho CRM, Salesforce, HubSpot, etc.
Excellent communication, presentation, and negotiation skills
Strong analytical and problem-solving skills
Research-driven and detail-oriented individual
A team player as well as the ability to work independently
Ability to work in a competitive environment
Ability to work excellent customer service
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