Strategic Account Manager
Job Description Template

Job Overview  

Our Sales department is looking for a Strategic Account Manager to join our team on an urgent basis. You will be responsible for establishing and maintaining client relationships. You will also be responsible for creating a cohesive client strategy.  

As an ideal candidate, you will require to provide extraordinary customer service to the clients. Also, you will also require to monitor and analyze the performance metrics and KPIs.  

To be successful as a Strategic Account Manager, you should be proficient in Microsoft Office Tools and Customer Relationship Management software. You should also have excellent sales skills and the willingness to travel as and when required.  

If you are responsible, well-organized, and experienced; then please apply immediately. We would like to meet you.  

Responsibilities  

• Developing and implementing customer relationship management strategies.  

• Managing and maintaining the client's account portfolio.  

• Ensuring sales objectives and performance goals are met.  

• Communicating with the clients on a regular basis.  

• Recommending innovative solutions to the clients.  

• Promoting products and services as well as finding leads.  

• Handling clients and customers in a professional manner.  

• Monitoring the performance metrics and KPIs.  

• Building a healthy relationship with the clients and the stakeholders.  

• Providing excellent customer service and customer satisfaction.  

• Offering ongoing support to key clients.  

• Working in coordination with the Sales and Marketing team members.  

• Developing reports on sales and strategy on a monthly basis.  

• Staying updated with the latest technologies and market conditions.  

 Requirements  

• Bachelor’s degree in Sales Business Administrator, Sales, Marketing, or a similar degree.  

• Work experience as a Strategic Account Manager, Account Manager, or a relevant job position in the Sales department.  

• Extensive experience and knowledge of Customer Relationship Management software such as Zendesk, HubSpot, Zoho, etc.  

• Experience and understanding of account management.  

• Ability to travel as and when needed.  

• Ability to work in a team environment. 

• An excellent communication skills, both oral and written.  

• Outstanding sales and negotiation skills.  

• Knowledge and understanding of sales performance metrics.  

• A customer-centric individual.  

• Understanding and knowledge of customer relationship management strategies.  

• Ability to handle multi projects simultaneously.  

• Ability to manage time efficiently.