Telemarketing Executive
Job Description Template

Job Overview

Our organization is excited to announce that we are looking for a reliable Telemarketing Executive to join our team.

As a Telemarketing Executive, you will be responsible for overseeing the group of Telemarketers. You will also be responsible for setting organizational goals and objectives. You should be promoting the products and services offered by the company.

In addition to this, you should be calling potential customers to generate leads. You should be well versed in convincing the customers to buy the product and services. Resolving all the issues and queries by clients are some of the mandatory tasks for this position.

Apart from this, you should also have outstanding presentation and communication skills. You should also possess excellent negotiation skills with the ability to pay close attention to details. Prior work experience as a Telemarketing Executive will be an advantage for this job role.

If you think you can take up this challenging position, then write to us today. We will look forward to working with you.

Responsibilities

• Setting sales targets for the organization.

• Assigning tasks to the Telemarketers to achieve sales objectives.

• Communicating with the customers via cold calling and email marketing.

• Explaining the products and services to the customers.

• Writing scripts with all information required to understand the products.

• Resolving customer complaints and doubts.

• Attending meetings with the sales team.

• Following up with the customers.

• Answering prospective customer’s calls as and when required.

• Solving all the technical problems efficiently.

• Preparing the sales reports for future reference.

• Create a customer database with all the required information.

Requirements

• Bachelor’s degree in any specialization or high school diploma.

• Working experience as a Telemarketing Executive or a similar position in the Sales department.

• Proven record of successful completion of sales quota.

• Strong knowledge and understanding of Customer Relationship Management.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office Tools.

• Understanding of sales and marketing principles.

• Excellent stress handling skills.

• Ability to motivate team members.

• Excellent convincing and negotiation skills.

• Ability to work on weekends and holidays as well.

• Excellent knowledge of consumer’s rights and responsibilities.

• Outstanding leadership skills.

• Ability to handle customer’s complaints in a professional manner.

• Calm and patient individual.

• Ability to maintain a positive work environment.