We are looking for a Travel Counselor with proven experience in the Travel industry to join our agency. Your passion for exploring places will be an added advantage. You should coordinate with clients to understand their travel needs and accordingly suggest them places. Based on your past travel experiences, you should be able to provide clients with tips on currency exchange, baggage safety, language, and other issues.
As a travel agent and counselor, you should resolve client queries and maintain the confidentiality of sensitive information. Besides helping book tickets, you should also assist in preparing necessary travel documents like visas and passports.
Apart from helping clients with their travel arrangements, you should keep yourself updated with the latest developments in the travel industry. Your ability to travel far off countries on a budget will prove helpful when recommending affordable travel plans to clients.
If you can turn your passion to explore places into a profitable business then do get in touch with us.
Providing clients with travel information like flight details, accommodation, and sightseeing places
Developing itineraries based on customer preferences
Advising clients on travel terms, restrictions, and any other conditions
Making necessary arrangements and reservations for clients
Promoting and selling international tours and domestic travel packages
Providing clients with all tour details via telephone or emails
Processing payments and maintaining an accurate record of accounts receivable
Providing important travel tips to clients on language, currency exchange, and safety of belongings
Helping clients understand the importance of travel insurance
Booking flights, train or any other transportation service for clients
Resolving any customer complaints in a professional and timely fashion
Making outbound calls regarding pending payments and reminders to submit documents
Determining customer travel plans and budget
Suggesting travel packages that match client budget and preferences
Maintaining confidentiality of all sensitive information
Attending conferences and workshops to maintain familiarity with travel trends and developments
Achieving revenue targets
Bachelor’s degree in Travel, Tourism, Hospitality or related field
Holding a CTA or CTC certification
Excellent communication skills
Ability to offer high customer service
Familiarity with reservation software like Hotello, Cloudbeds, and Passkey
Proficient in Microsoft Office Tools
Displaying a pleasant personality and excellent etiquettes
Excellent decision-making abilities
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