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Front Office Manager Job Description

Front Office Manager Job Description - Image

Job Overview

We are looking for a candidate with presentable personality for the post of Front Office Manager. You will be responsible to manage the front desk efficiently and provide excellent customer service to the clients because you will be the first representative of the company a client meets. This job requires a lot of interaction with people so you should have excellent communication skills. You will be responsible to respond to the queries and complaints timely and ensure the front desk team provides the best customer services.

If you feel you are fit for this role, send in your application to us. We would like to meet you.

Responsibilities

  • Train and motivate staff according to the company policies

  • Ensure the front desk is clean and presentable

  • Ensure all the stationery and materials are present and available in stock

  • Manage the shift rotations

  • Respond to the complaints and queries timely and efficiently

  • Manage the junior staff professionally and patiently

  • Ensure call center agents are providing best customer services

  • Evaluate the front desk staff on the basis of performance and customer orientation

  • Budget costing and planning

  • Manage the staff in emergency situations

  • Ensure everyone is following company rules

Requirements

  • Bachelor in Business Administration or relevant field

  • Proven experience of working as a Front Desk Manager in a reputable institution

  • Proficient in Microsoft Office tools

  • Customer oriented attitude

  • Pleasant and presentable personality

  • Quick decision-making skills

  • Multitasking and efficient

  • Proficient in English language

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