Telesales Executive
Job Description Template

Job Overview  

We are seeking for a talented and detailed-oriented individual to join our team as a Telesales Executive. You will be responsible for upselling our products and services to potential customers. You will also be responsible for calling the customers and answering all their questions related to purchasing orders.  

Furthermore, you should be comfortable working in a stressful environment and demonstrate excellent sales skills. You should also be maintaining accurate records of all the customers for future reference.   

As an ideal candidate, you should make sure that you offer outstanding customer service and ensure customer satisfaction. You should possess a phenomenal ability to communicate with customers efficiently.  

Apply now, if you think you are suitable for this job role. Send in your job application and we will love to meet you.  

Responsibilities  

• Understanding the products and services offered by the company.  

• Setting a sales target and developing a marketing strategy for the same.  

• Calling existing and potential customers to update them about the recent launches.  

• Updating the database with all the customer's information.  

• Ensuring the customers are satisfied by the services provided to them.  

• Using a sales script to handle the customers efficiently.  

• Building a strong relationship with the old and existing customers.  

• Taking and processing customers' orders in a professional manner.  

• Creating monthly sales reports and presenting them to the Telesales Manager.  

• Providing an excellent customer service to the custmers.  

• Answering to customers' questions in regards to products and services.  

• Adhering to all the company’s rules and regulations.  

• Stay abreast with the latest trends in the industry.  

Requirements  

• Bachelor’s degree in any field or High school diploma.  

• 3+ years of work experience as a Telesales Executive, Telesales Representative, or a related job position in the Sales department.  

• A professional certification as a Certified Sales Professional (CSP) will be a benefit.  

• Excellent oral and written communication skills.  

• Proficient in Microsoft Office tools.  

• Outstanding ability to follow scripts.  

• Pleasant and customer-oriented individual.  

• Ability to handle multiple tasks.  

• Exceptional sales and negotiation skills.  

• Ability to solve complex problems promptly.  

• Ability to deal with different personalities.  

• Good time management skills.  

• Ability to provide excellent customer service.