We are looking for a smart Telesales Manager to be a part of our Sales team. You will be responsible for recruiting, training, and overseeing the performance of Telesales Representatives. Besides, you should also be able to assist with the development and implementation of effective sales strategies.
As a Telesales Manager, you should be able to address any customer queries and handle complaints. Also, you will be responsible for setting monthly and yearly sales targets. You should have excellent communication skills and the ability to maintain long-term customer relations.
To be able to perform in this job role, you should demonstrate strong networking and negotiation skills. Furthermore, you should possess good leadership and decision-making skills. Your ability to perform under pressure and manage stressful situations will be a plus.
If you can help manage and boost the company’s sales, then do get in touch with us. We would love to have a word with you.
Recruiting and training Telesales Representatives
Assisting in the development of effective sales strategies
Implementing and monitoring the performance of sales strategies
Analyzing the performance of the telesales team members
Preparing and setting monthly and weekly sales targets
Building and maintaining long-term customer relations
Preparing and presenting detailed and accurate sales reports
Addressing any customer queries and complaints
Maintaining an updated record of all important customer information in the database
Assisting in developing sales scripts
Recording sales calls and meetings details for future reference
Keeping a track of KPIs
Taking up any urgent requests or queries in a timely manner
Bachelor’s degree in Marketing, Business Management, or a related field
Familiarity with the latest industry trends and developments
Excellent communication, presentation, and negotiation skills
Good time management and organizational skills
Strong leadership skills
Ability to multitask and handle stressful situations
Highly motivated and detail-oriented individual
Ability to work under pressure
Proficiency in Microsoft Office
Ability to work independently and collaboratively
Ability to offer excellent customer service
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